1. What is Shilpkala by Plus Point?
Answer: Shilpkala is a premium collection of metal idols and sculptures inspired by India’s cultural and spiritual heritage. Every piece is individually cast, hand-finished, and brought to life by Plus Point Group, a trusted name in metal craftsmanship.
2. Are all Shilpkala idols made of pure metal?
Answer: Yes. Each Shilpkala creation is made from premium-grade brass alloy using a traditional metal casting process. We use refined techniques such as Lost Wax Casting and Brass Forging to achieve detailed forms and long-lasting quality.
3. Why do two idols of the same design look slightly different?
Answer: Each idol is individually cast and hand-finished, which means small variations in color, polish, or texture are natural. These are not defects — they’re what make your piece unique and authentic.
4. How do I care for my Shilpkala idol?
Answer: Simply wipe your idol with a dry, soft cloth. Avoid water, perfumes, and cleaning agents. Keep the idol away from direct sunlight and damp areas. With proper care, your Shilpkala creation will remain timeless for generations.
5. Do you offer Cash on Delivery (COD)?
Answer: Yes, we offer COD across most serviceable pin codes. To confirm your order, a 30% advance payment is required. There are no extra charges for COD orders.
6. How long does delivery take?
Answer: Orders are processed within 48 hours on business days and typically delivered in 4–8 business days. Delivery timelines may vary slightly depending on your location and courier partner.
7. What should I do if my idol arrives damaged?
Answer: In the rare event of damage during delivery, please share photos or a short video of the product via email or WhatsApp within 7 days of delivery. Our team will promptly arrange a free exchange or replacement.
8. Do you accept returns or refunds?
Answer: We currently offer exchanges only for damaged, defective, or wrong items. Refunds are issued only if a replacement is unavailable. For more details, please refer to our [Returns & Exchange Policy].
9. Is the packaging eco-friendly?
Answer: Yes. All Shilpkala products are shipped in plastic-free, sustainable packaging. We believe in preserving not just heritage, but also the planet.
10. How can I track my order?
Answer: Once your order is shipped, you’ll receive tracking details via email, SMS, or WhatsApp. You can also check your order status anytime on our website or through the courier partner’s tracking link.