At Shilpkala by Plus Point, every piece is crafted with care and intention. We want your experience to feel just as meaningful.

If something isn’t right, we’ll make it right.

7-Day Easy Replacement Guarantee

We offer a 7-day replacement window from the date of delivery.

You are eligible for a replacement if:

• The product arrives damaged or defective

• You receive the wrong item

48-Hour Priority Support

To ensure quick resolution, please inform us within 48 hours of delivery.

📩 contact@shilpkalaindia.com
📞 +91-8755975500

Kindly share:

• Order ID

• Issue details

• Clear images/video of the product

Simple Replacement Process

• Our team reviews your request within 24–48 hours

• Reverse pickup will be arranged (where available) or we will guide you for shipping

• Once received and inspected, your replacement is dispatched promptly

Delivery timeline: 7–10 working days

Refunds (Limited Cases)

While most concerns are resolved through replacements, refunds are applicable only if:

• The product is out of stock for replacement

• Replacement is not feasible

In such cases, refunds will be issued to the original payment method.

Important Guidelines

• Product must be unused and returned in original packaging

• Minor variations in finish, texture, or tone are natural due to handcrafted processes and are not considered defects

• Requests raised after the allowed timeline may not be eligible

Our Commitment

Every Shilpkala piece is made to last, to belong, and to hold meaning. If it doesn’t feel right, we ensure you’re taken care of — simply and respectfully.

For any queries regarding replacement, refunds, or order-related support, contact

Email : contact@shilpkalaindia.com
Phone: +91-8755975500