At PLUS POINT EXIM PVT LTD, we strive to provide high-quality products and ensure customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, our Return & Refund Policy outlines the process and conditions under which returns and refunds are accepted.
1. Eligibility for Returns
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Products can be returned within 7 days from the date of delivery.
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To be eligible, the product must be:
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Unused and in the same condition as received.
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In its original packaging with all accessories, manuals, and warranty cards intact.
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Proof of purchase (invoice/receipt) is required.
2. Non-Returnable Items
The following items are not eligible for return:
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Products damaged due to misuse, negligence, or improper installation.
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Customized or special-order products.
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Items without original packaging or missing components.
3. Return Process
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Contact our customer support team at contact@shilpkalaindia.com / +91-9760 792 792Β to initiate a return request.
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Provide order details and reason for return.
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Once approved, ship the product securely to our return address (shipping details will be shared).
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Refund Policy
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Refunds will be processed only after inspection and approval of the returned product.
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Approved refunds will be credited to the original payment method within 7β10 business days.
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In case of Cash on Delivery (COD) orders, refunds will be made via bank transfer/UPI after confirmation.
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Shipping charges (if any) are non-refundable.
5. Damaged or Defective Products
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If you receive a damaged or defective product, please notify us within 48 hours of delivery.
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We will arrange for a replacement or a full refund at no extra cost.
6. Exchange Policy
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Products may be exchanged for the same or similar items if available.
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Exchange requests must follow the same process as returns.
7. Contact Us
For any queries regarding returns or refunds, reach us at:
Email : contact@shilpkalaindia.com
Phone: +91-9760 792 792
Address: B4, Gopal Puri, Pala Road, Aligarh- 202001, UP, India